Summary of Role: Software Support Specialist

We are looking for an enthusiastic individual to join one of our software 
support teams. VIP Software Support Specialists provides front line phone 
support for VIP software customers. Customers contact VIP for assistance 
in utilizing our software, resolving software set up issues, reporting 
software failures or requesting an upgrade. 

VIP has created a unique software support environment that allows Software 
Support Specialists to leverage an automated work environment that 
produces the highest level of customer satisfaction. 

VIP Software Support Specialists are knowledgeable about the complete VIP 
offering and providing consultation and training to users on best 
practices with VIP software. 

Successful software specialists must enjoy working with others, be a fast 
learner, have excellent technical diagnostic skills, and enjoy a fast-
paced environment. We are looking for an enthusiastic individual who can 
handle multiple tasks and be committed to customer satisfaction. Knowledge 
of the distribution industry and business/accounting is a plus. 

LOCAL APPLICANTS ONLY Salary commensurate with experience.


Desired Skills:


Knowledge of the distribution industry or business/accounting 
Computer science or related industry experience 
Excellent technical diagnostic skills 
Self learning and independent worker 
Ability to manage multiple tasks in a fast-paced environment 
Knowledge of Cognos Cubes, Report writing or accounting software 
background. 
Main responsibilities:


Provide Pro-Active support to a group of assigned customers 
Answer and respond to support requests via phone and email 
Enter call activity and solutions into Call Management System 
Research software issues and system configuration options 
Provide customer with application training 
Educate customer on VIP operational best practice use of VIP Software 
Update Call Management System with customer profile information, product 
licensing and contact information 
Document product failures (software bugs) and coordinate resolution with 
software development resources 
Understand the unique system configurations and business practices for a 
group of assigned customers 

We are seeking AS/400 programmers with business application knowledge to 
join our technical staff. You should be able to handle all phases of 
software development and have 3 years of current RPG job experience or a 4 
year degree in Computer Science. On-site day-care is available. LOCAL 
APPLICANTS ONLY.

About VIP:
Vermont Information Processing is a software and services company that 
serves the beverage industry.  Our software applications handle all 
business functions for a beverage distributor including inventory 
management, order processing, sales reporting and financial management.  
We offer a full benefits package including health, 401K, ESOP, profit 
sharing and on-site childcare.  We are located just outside of 
Burlington, 
VT.

About the Job:
We are looking for a software implementation specialist.  The ideal 
candidate will be responsible for successfully installing the VIP 
software 
system at customer sites including preparatory data conversion, hardware 
set-up, training, and post-installation support.  Our software technology 
solutions handle all business functions of a distributorship from 
processing orders, routing deliveries, tracking trucks with GPS, tracking 
inventory, writing sales reports, accounting and much more.  The job is 
25-
50% travel.  Salary range is $25K-$38K. 

About the Candidate:
The candidate must be organized, resourceful, independent and a strong 
communicator.  They must also be able to handle multiple tasks and learn 
new technologies at a fast pace.  Knowledge of beverage distribution is a 
plus.

Support Analysts will provide data processing and database support across
multiple Windows and iSeries servers. The successful candidate will develop
and support automated data processes and delivery tools as well as
assisting in testing software, and supporting end users.

The ideal candidate will possess a Bachelor's degree or equivalent
experience in computer programming and systems/database analysis. Must have
strong logical, analytical, and problem-solving skills as well as good
interpersonal communication skills. Must be willing and eager to try new
technologies, be able to work independently or as part of a team, exercise
good judgment, and respond to rapidly changing demands. Experience with the
following desirable: Shell scripting, JavaScript, Java, NET(or C++), SQL,
COM, Cognos.